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Ticket Agents

Kirkwood’s Guest Services and Tickets department are seeking fun, outgoing and energetic individuals who enjoy the outdoors. This job requires independent quick thinking and problem solving skills. The Tickets and Guest Services department works together to accomplish goals and carry out Kirkwood’s service mission. Together we work to accommodate our guests by creating a warm family filled place to visit while solving guest issues and requests in a timely fashion. The job duties are, but are not limited to; selling tickets and products, being able to up-sell, organizing and working events, interacting with guests, I.E. surveys, ski check, mascots and the power to solve issues yourself. We are seeking individuals who are self motivated and have a passion for the skiing/snowboarding industry. Candidates must demonstrate very strong communication skills. Apply now for an interview.

Tickets Supervisor

Position: Front Line Supervisor - Seasonal/Fulltime

Wages: $12.00 - $13.00 / Hour

Summary: Responsible for directly supervising staff and daily operations. Assists management in numerous tasks as assigned. Duties include but are not limited to the following:

Essential Duties and Responsibilities:

* Manages assigned ticket location for the day including staffing, change requests, line control, and cleanliness.

* Assists in the tracking of payroll by monitoring staffing levels vs. flow of business, kronos, DMR and break schedules.

* Responsible for daily admissions calls

* Responsible for keeping the intra-office reference guide up to date.

* Responsible for the tracking and inventory of ticket and pass stock

* Selling and issuing of Season Passes including the handling of sensitive information

* Ability to understand the importance of Liability release forms and to ensure that all forms are filled out correctly.

* Selling of lift tickets, add-ons or up-sells, and all other ticket/season pass products.

* Accurately manage transactions( including cash, credit cards, vouchers, and coupons)

* Responsible for counting, balancing out cash drawer, and generating cash out reports.

* Provides professional customer service on the phone and over the counter to all guests, answering questions regarding all aspects of Kirkwood Mountain resort.

* Ability to communicate effectively with a wide variety of people and have the ability to maintain a positive attitude.

* Ability to establish priorities, work independently or with in a group, and proceed with objectives without supervision.

* Ability to delegate responsibilities to coworkers.

* Performs other related duties as assigned.

* All employees are to understand and abide by the rules of the mountain and help to ensure the guest know them as well.

* Recognize existing and potential problems and suggest resolutions

Qualifications:

* Supervisor experience preferred

* Experience handling money and working with the general public.

* High School level math skills, mathematical aptitude for working with numbers/making change

* Accuracy in handling financial transactions

* Computer/Point-of-sale experience a must.

* Microsoft Office proficient.

* Positive selling skills and customer service experience required

* Excellent skill in customer relations, communications, and problem solving.

* Ability to read, write, speak, and comprehend English language proficiently

* Ability to work flexible hours including weekends and holidays

Physical Requirements: Percentage of time spent: 78% standing 22% sitting

Attire-Grooming and Appearance:

* Shirts/Nametags will be provided and must be worn daily.

* No facial tattoos or piercings.

* Your appearance should be professional at all times.

* Must follow all company and department grooming standards as outlined in the employee handbook.

Safety:

* Must conduct weekly safety meetings and assist with staff training.

* Must have a working knowledge of IIPP, MSDS, and PPE

* May be asked to attend company safety council meetings