Great team atmosphere, 2,000 feet of vertical terrain with 2 new lifts, commissions, free season pass, ride breaks in America’s Deepest Snow, and flexible scheduling available in the ticket/season pass department. All positions within the ticket and season pass department are extremely sales oriented and require excellent sales and guest service skills. All applicants must be able to achieve sales goals and quotas while upholding guest service standards. A more in depth job description is available upon request.

Ticket Agent (Level 1)- Agent is responsible for selling and distribution of daily lift tickets, up-selling, answering questions via phone and in person, and keeping area clean and tidy. Must be able to keep their cool while in a high paced stressful environment.

Season Pass Agent (Level 2)- Agent is responsible for the selling and distribution of season passes and lift tickets. This includes the handling of sensitive information and legal documents. Agents must be able to up-sell while achieving a high standard of guest service.

Special Agent ( Level 3)- Agent is responsible for overseeing the daily operations and staff at assigned location. Deals with and offers solutions for guest issues. Handles special tickets and is responsible for balancing cash drawers at the end of the day. Position may require selling tickets and season passes from time to time.

Ticket Concierge (Level 4)- Agents are responsible for ensuring the guest experience. Must have outstanding guest service skills with the ability to turn problems into profit. In charge of cross training and making sure all employees are aware of the in’s and out’s of Kirkwood. Works closely with our Guest Service department and HR to ensure both guest and employee experiences.

Front Line Supervisor- This person will work directly with all levels of Kirkwood management and is responsible for overseeing all ticket locations and staff. Will be asked to assist in payroll, scheduling, reporting, and other office duties. Will help plan and execute employee parties and meetings. May be asked to sell tickets and passes from time to time.