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Accessibility and Services

ADA ACCESSIBILITY & SERVICES

At Kirkwood, we pride ourselves on providing an Experience of a Lifetime to all of our guests. If you, a family member, or a traveling partner will require an ADA reasonable accommodation at any of our resorts, we kindly request that you notify us at least 72 hours in advance of your visit so that we may work with you to provide a safe and enjoyable experience. You may reach out to Guest Services at KIRKWOOD_Accommodation@vailresorts.com to make your request.
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Service Animals

Service animals include dogs that are individually trained to do work or perform tasks for people with disabilities. Dogs that do not work or perform tasks that specifically address an individual’s disability do not qualify as service animals under the ADA and are not permitted inside lodges.

 

Consistent with legal requirements and in the interest of the safety of guests, employees, and other individuals accessing the mountain, if an individual with a service dog needs to ride a chair lift, the service dog must be harnessed, leashed, tethered, or under the control of the handler at all times while on the lift. The service dog must be under the handler’s control at all times to prevent the dog from jumping or falling off the lift, or posing a safety risk to guests or employees using the lift. In addition, the handler must be unhindered by the service animal and able to use the lift safely, including loading and unloading the chair properly. Service animals are permitted in Kirkwood parking lots but must be under the control of their handlers at all times. This means that a service animal must have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal's safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler's control. Kirkwood does not recommend leaving dogs in or tied to a vehicle. Any significant concerns for animal welfare will be reported to local animal control. If a service animal is out of control or displaying a behavior that infringes on the rights or safety of other guests, we have the right to ask the handler to remove the service animal from the premises. Our safety requirements are based on the mitigation of risks and are not intended to be discriminatory in any way.

 

Contact

Website accessibility information can be found at the Accessibility link at the bottom of all site pages. If you have trouble accessing content on our website, please email us at KIRKWOOD_Accommodation@vailresorts.com