We Are Epic Together

For the 20/21 season all pass holders get free Epic Coverage, which gives refunds for certain resort closures (e.g. COVID-19), job loss and more. Plus, 19/20 season pass holders get credits for last season.
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Uphill access is currently CLOSED on all portions of Kirkwood Mountain Resort until further notice as we comply with the shelter in place order in California, and requests from Alpine County and the U.S. Forest Service. In addition to the order, the conditions are simply unsafe for skiers, riders, those sledding and first responders. Thank you for respecting all posted closures.

FKGHUI

GUEST REFUND REQUEST FORM

In response to the unprecedented circumstances surrounding coronavirus (COVID-19), Vail Resorts has announced today that all of its North American resorts will be closed for the 2019-20 winter ski season. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions. Given the unprecedented circumstances, there is not a requirement to get a refund or make changes in-resort. Please complete this form to submit for a refund or credit, subject to applicable terms and conditions for the following products: 

- Lift Tickets
- Ski & Ride School
- Lodging and Vacation Packages
- Winter Activities
- Childcare Bookings
- Equipment Rentals (booked on RentSkis.com or SkiRentals.com) 

Refund Request
Credit Kirkwood

HONORING OUR VALUED PASS HOLDERS

Up to 80% credit based on the number of days you used your pass.

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Coverage Kirkwood

FREE FOR ALL PASS HOLDERS

Protection for job loss, certain resort closures (e.g COVID-19), injury, and more.

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Need Assistance?

As a result of COVID-19 “stay at home” orders, we have temporarily closed the Vail Resorts Call Center. For assistance with refunds, visit Snow.com/RequestRefund. For all other questions, email comments@vailresorts.com or visit snow.com for our latest updates and announcements.